The trips described in this brochure are operated by Sherpa Holidays Pvt. Ltd.
The Contract
These Booking Conditions contain important information. It is essential that you carefully read and understand them. The Booking Conditions constitute a legally binding contract between Sherpa Holidays and you for the services provided by Sherpa Holidays and set out the basis of your legal relationship with Sherpa holidays. In addition to the advance payment of your booking, some trekking permits are required to be paid at time of booking and are non-refundable and non-changeable. Acceptance of your booking will be confirmed in writing to you or your travel agent, and a contract comes into existence on the date shown on your confirmation letter or email.
If you have any queries regarding these Conditions or do not understand them, please raise your query with a member of our staff.
1) PRICES AND VALIDITY
Prices are on twin share basis, and based on costs and exchange rates applicable when this brochure was printed. Sherpa Holidays reserves the right to adjust prices whether or not you have already made full payment. We will do everything with in our control not to adjust prices and will generally only amend prices in the event of marked fluctuations in exchange rates, fuel costs and other operating costs on which prices are based. Airfares (except when otherwise stated), passport and visa fees, travel insurance, excess baggage charges, airport taxes, gratuities to leaders and guides, extra meals, laundry, drinks, medical expenses, optional activities and trips, and any items of a personal nature are not included in your trip price.
2) YOUR TRIP AND ASSUMPTION OF RISK
Sherpa holidays operates trips in regions where standards of accommodation, transport, safety, hygiene, medical facilities and other infrastructure may, at times, not be of the standard that you are used to at home.
By booking with us you acknowledge that participation in all Sherpa Holidays trips involves inherent risks that may not be present in the case of conventional or less demanding holidays. These risks include, without limitation, the possibility of injury or death, psychological trauma, disease, loss or damage to property, inconvenience and discomfort. The possibility of experiencing all or some of these risks is likely to be higher if participation in a Sherpa Holidays trip involves visiting remote or unstable regions, or regions where there is dangerous wildlife.. It is your responsibility to accustom yourself with the travel advice provided by these government bodies, as well as that of your country of residency, before commencing the trip. By booking with Sherpa Holidays you acknowledge your decision to travel on a Sherpa Holidays trip is made after due consideration of relevant travel information that may be made available at any time.
3) CANCELLATION BY SHERPA HOLIDAYS
Sherpa Holidays reserves the right to cancel a departure and will advise you of such cancellations no later than 30 days before the tour departure date. If due to ‘Force Majeure’ or government travel advice, Sherpa Holidays reserves the right to cancel a departure at any time. With any form of cancellation, Sherpa holidays will offer you alternative arrangements, and if the price of your alternative booking is of lower value than the original booking we will refund the difference to you. If you do not accept alternative arrangements we will refund all payments you have made to Sherpa Holidays, (in case of ‘Force Majeure’ or government travel advice refunds will be less any unrecoverable costs).Sherpa Holidays will not be liable for any additional costs incurred by you for your force majeure. And if you have already paid an advance in our Sherpa Holidays bank account , that case 13% of the total money would be deducted for the government tax upon the refund of your advance money.
4) CANCELLATION BY YOU
If you wish to cancel all or any part of your booking, notification of cancellation must be made to Sherpa Holidays in writing. The date of the cancellation is the date on which written notification is received by Sherpa Holidays.
If you do not pay 50% of your total booking cost a month before your trip, your booking may be terminated. Additional Sherpa Holidays cancellation penalties may apply. No refunds will be made if you leave a trip for any reason after the trip has begun. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilised. No refunds will be made for the cancellation of any trip by you in any case.
5) LATE BOOKINGS
Bookings requests received by Sherpa holidays within 30 days before tour departure may require full payment before we can request a place on a tour. If we cannot confirm the booking we will refund you in full amount paid to Sherpa Holidays.Sherpa Holidays will not be liable for any additional costs incurred by you.
6) CHANGES TO YOUR HOLIDAY
You acknowledge that travelling with Sherpa Holidays requires a degree of flexibility, good humour, and an understanding that the itinerary, accommodation, and/or modes of transport may change, even after a tour’s commencement, without prior notice due to local circumstances. Changes may occur because of ‘Force Majeure’, poor road conditions, weather, the availability of tickets, vehicle breakdowns, changes in transport schedules, or other circumstances beyond Sherpa holidays’s control or which simply cannot be foreseen.Sherpa Holidays does not accept any responsibility for loss of enjoyment, delays or compensation resulting from circumstances beyond Sherpa holidays’s control. You acknowledge that group sizes may also vary during the duration of your tour.
The information about trips given in this brochure, Trip Notes and Pre-Departure Information are subject to change. It is your responsibility to review the up-to-date Trip Notes and Pre-Departure Information. These can be obtained from Sherpa Holidays’s website or your travel agent. The information and conditions in the Trip Notes and Pre-Departure Information are deemed to be part of the contract. Where changes to your trip occur after you have received your final documentation we will, where practical, advise you or your travel agent of such changes.
7) COMPLAINTS
If you have any complaint about your trip, you must make it known at the earliest opportunity to the leader and/or Sherpa Holidays local representative, who will normally be able to take appropriate action. If at the end of the trip you feel your complaint has not been properly dealt with you must notify us in writing within 30 days of the end of your trip.
8) TRAVEL INSURANCE
Adequate and valid travel insurance is compulsory for all Sherpa Holidays travellers. Your travel insurance must cover accidents, injury, illness and death medical expenses, including any related to pre-existing medical conditions, emergency repatriation (including helicopter rescue and air ambulance where applicable) and personal liability.Sherpa Holidays also recommends it covers cancellation, curtailment and loss of luggage and personal effects. You must carry proof of insurance with you and produce it if reasonably requested by Sherpa Holidays’s employees or suppliers.Sherpa Holidays reserves the right to cancel or suspend your participation on a trip or in certain activities that comprise part of a trip, at any time, including after the commencement of your tour, with no right of refund, if you are unable to provide proof of insurance when requested.
9) PASSPORT AND VISAS
It is your responsibility that you carry a valid passport and have obtained the appropriate visas when travelling with Sherpa Holidays. Please ensure that your passport is valid for 6 months beyond the duration of your holiday.
10) HEALTH AND FITNESS
It is your responsibility to advise Sherpa Holidays of any pre-existing medical condition and/or disability that might reasonably be expected to increase the risk of you requiring medical attention, or that might affect the normal conduct of a tour and the enjoyment of other trip members.
11) PRIVACY
In order to be able to supply a service to you Sherpa Holidays will need to collect certain information from you, some of which may be of a personal nature. The information may be disclosed to, or collected on our behalf by our service providers to enable the services to be provided, but will not be used by them for any other purpose. Please send us an email.
12 )PAYMENT FOR YOUR TRIP
50% of your payment should be made to Sherpa Holidays a month before your trip starts considering the bookings and payments here in Nepal.And the rest of your payment can be done while you are here.
